Terms & Conditions of Sales

Booking conditions

Your reservation will be secured by a deposit of 50% of the duration of your stay (1 night minimum) by Visa or Euro/Mastercard bank card (or by transfer on quote).
Our restaurant operates by reservation, so please let us know when making your reservation if you would like to dine on the evening of your arrival.
Arrival/Check-in: after 4:00 p.m.
Departure/Check-out: before 11:00
Tourist tax: €0.44/adult/day.
Supplement for separate beds: from €15/day.
No extra bed in the room.
Our rooms are non-smoking and pets are not allowed. They are insulated, ventilated, and heated, but only the Cocagne rooms have been air-conditioned since July 2024.
Access to the swimming pool exclusively for our residents.
Given our limited capacity in the restaurant (indoor or on the terrace), our resident customers have priority and are asked to book in advance.

Maximum room occupancy : 2 people.
Children 's accommodation is reserved for our Lauragais Suite which can accommodate 1, 2, 3, 4 or 5 people .

Cancellation conditions

For reservations made at the standard flexible rate, cancellation fees apply depending on the written notice period. They are expressed here as a % of the reservation amount:
Delay over 30 days: Free
Delay exceeding 3 days: 25%
Delay less than 72 hours: 50%
Delay less than 24 hours: 100%
No-show: 100%
Partial cancellation: 100%
Early departure: 100%

In order to combat fraud, credit refunds must be made to the same bank account as the one used for debit when booking.

Services booked on the basis of a special offer or promotional rate, as specified and confirmed at the time of booking, are prepayable, non-refundable and non-changeable.

Upon request, a cancellation invoice will be sent to you by email to be forwarded to your travel cancellation insurance company.

Legal information

In the context of food allergies, we assume professional liability. However, we thank you for informing us in advance of a lethal risk of contact with one of the already 30 allergens described in the undrinkable Annex II of EU Regulation 1169/2011 . If you do not (re)know them, we will help you: We inform our kind customers that our baker's bread contains organic ancient wheat flour (bladette), therefore gluten , that the pastry chef's croissants also contain butter and are golden, therefore dairy products and egg, that early grapes may contain sulfites and sugar, etc.
For complete information, our water contains 2 hydrogen atoms for 1 oxygen and the air here also contains nitrogen.

In accordance with Article 14 of Regulation No. 524/2013 of the European Parliament, here is the electronic link to the online dispute resolution mediation platform. We have never engaged in telephone canvassing, but we must inform you that you can still object by registering on this other platform (We tested it for you, but it's not terribly effective).

In 2010, the French national hotel classification system was privatized. We therefore refused to purchase our stars from private organizations. We logically removed the enamel plaques that had existed since 1930, preferring instead to rely on your comments, our guestbooks, word of mouth, or your online reviews. Our establishment is therefore evolving today beyond its category. The 3 small stars once drawn on one of our facades cannot constitute a misleading commercial practice; they bear witness for a time to the thousand-year-old history of these places and constitute a nod to their fluctuating purpose as a castle, chapel, prison, granary, distillery, stable, carpentry, priest's garden, manor house, restaurant, hotel, dovecote!